Terms & Conditions

These terms and conditions apply to all quotations issued and work carried out by Hobbs Electrical Group Ltd. By accepting a quotation or allowing work to proceed, the client agrees to these terms.

Deposit

A deposit may be required upon acceptance of the order. The amount and terms of any deposit will be confirmed in writing at the time of quotation.

Quotation Validity

All quotations are valid for 30 days from the date of issue and may be subject to manufacturer or supplier price increases after this period. We will notify you of any changes before proceeding.

Interim Payments

For larger projects, interim payments may be required at agreed stages throughout the project. These will be agreed and confirmed in writing before work commences.

Payment Terms

Payment is due within 7 days from the invoice date unless otherwise agreed in writing. Hobbs Electrical Group Ltd reserves the right to charge statutory interest and recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Existing Electrical Installation

Adding to an Existing Circuit — Our quotation assumes that the existing electrical installation is safe and suitable to allow the proposed works to be carried out. If during the course of the works it becomes apparent that additional work is required to ensure safety or compliance, this will be brought to your attention at the earliest opportunity. At this point you will be asked whether you wish for the additional works to proceed or whether the works should cease. Any work undertaken up to that point will be charged either as previously advised or on a time and materials basis.

RCD Protection — Where a new consumer unit is installed, or RCD protection is introduced to an existing installation, previously undetected faults within existing circuits, wiring, or appliances may become apparent. This is the protective device operating correctly. Hobbs Electrical Group Ltd cannot be held responsible for faults that are revealed in existing circuits, wiring, or appliances once RCD protection has been installed, as these faults may have been present prior to the works. All RCD protection is installed in accordance with BS 7671 (IET Wiring Regulations).

Property and Installation Conditions

Electrical cables within walls, ceilings, and floors cannot always be identified prior to works commencing.

While every effort will be made to minimise disruption, some damage to decoration, plasterwork, flooring, or other building materials may occur during the installation process. Hobbs Electrical Group Ltd cannot be held responsible for the cost of redecorating or making good, unless specifically agreed in writing.

Where cables are concealed within walls, floors, or ceilings, some chasing, drilling, or lifting of flooring may be required. Any making good, plastering, decorating, or floor finishing following these works is not included unless stated within the quotation.

Client Responsibilities

The client is responsible for ensuring the working area is cleared as far as reasonably possible to allow safe access for the works to be carried out. Additional time required due to restricted access or obstructions may be chargeable.

Welfare Facilities

Access to running water and toilet facilities is assumed during the course of the works. If this is not possible, please inform us prior to commencement so that alternative arrangements can be agreed.

Parking and Charges

Our quotation does not include parking charges, congestion charges, or Ultra Low Emission Zone (ULEZ) charges where applicable. Any such costs incurred will be added to the final invoice.

Alterations and Changes

Any alterations, additions, or changes to the agreed scope of works requested by the client will be treated as a variation and may result in additional charges. These will be agreed where possible before the work is undertaken.

Materials and Equipment

Hobbs Electrical Group Ltd cannot provide warranty cover for any materials supplied by the client. Any additional time required due to incorrect, incompatible, damaged, or faulty materials supplied by the client may be chargeable.

Product Warranty

All materials and equipment supplied by Hobbs Electrical Group Ltd are covered by the manufacturer's warranty. Please note that transformers, LED drivers, lamps, and similar electronic components are regarded as consumable items, and their lifespan can vary depending on usage and operating conditions.

Delays and Cancellations

Cancellations made within 24 hours of the agreed start date may incur a charge at the company's discretion.

Hobbs Electrical Group Ltd cannot be held responsible for delays caused by:

• Other trades
• Supply chain issues
• Unforeseen building conditions
• Weather
• Client delays

Any additional costs resulting from such delays may be chargeable.

Waste and Disposal

Where existing electrical equipment is removed during the course of the works, it will normally be disposed of responsibly in accordance with WEEE regulations. If the client wishes to retain any removed equipment, this must be agreed before work begins.

Certification and Compliance

Upon completion of the works, the appropriate certification will be issued. Where the works fall under Building Regulations Part P, a notification will be made to Building Control via our NAPIT registration (No. 82220). Certificates will be issued promptly on completion and receipt of final payment.

Limitation of Liability

Hobbs Electrical Group Ltd shall not be liable for:

• Faults within existing wiring or equipment not installed by the company
• Damage caused by defective appliances or equipment
• Failures within client-supplied materials
• Pre-existing faults within the installation

Our liability is limited to the value of the works carried out.

Complaints Procedure

We are committed to providing a high standard of workmanship and service. In the event that you are dissatisfied with any aspect of our work, please notify us in writing within 14 days of completion of the works. Please include a clear description of the issue and, where possible, supporting photographs.

We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days of acknowledgement. Where a site visit is required to assess the issue, we will arrange this at a mutually convenient time. We will not charge for attendance to inspect a genuine complaint relating to work we have carried out.

If you remain dissatisfied following our response, you may refer the matter to NAPIT, our registration body, whose details are available at napit.org.uk.

Subcontracting

Hobbs Electrical Group Ltd reserves the right to engage suitably qualified subcontractors to assist with or carry out elements of the works, where necessary. Any subcontractors engaged by us will be appropriately qualified and will work to the same standards and specifications as our own team. We remain responsible for the quality and compliance of all works carried out under our quotation, regardless of whether subcontractors are involved. We will not engage subcontractors without notifying the client where this materially affects the delivery of the works.

Intellectual Property

All designs, lighting schemes, specifications, drawings, calculations and technical documents produced by Hobbs Electrical Group Ltd in connection with a project remain the intellectual property of Hobbs Electrical Group Ltd unless explicitly transferred to the client in writing.

Where a client does not proceed with the works following receipt of a design or specification, that design may not be used, shared, or passed to a third party without our written consent. Where a design fee has been agreed and paid, the design may be used solely for the purposes of the agreed project.

Photography and Marketing

Hobbs Electrical Group Ltd reserves the right to photograph completed installations for the purposes of portfolio, website, and marketing use. Photographs will not identify the client's property address or personal details without explicit consent. If you do not wish your installation to be photographed for marketing purposes, please notify us in writing before work commences and we will respect this request.

Data Protection

Hobbs Electrical Group Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data provided by the client in connection with a quotation or works will be used solely for the purposes of delivering those works and fulfilling our legal and contractual obligations. Full details of how we collect, use and store personal data are set out in our Privacy Policy, available on our website.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, please contact us before accepting a quotation or allowing work to proceed.