Privacy Policy

Who We Are

This privacy policy applies to Hobbs Electrical Group Ltd, an electrical contractor based in Hemel Hempstead, Hertfordshire. We operate the website hobbselectricalgroup.co.uk and provide domestic, commercial and specialist electrical services across Hertfordshire, Bedfordshire, Buckinghamshire and London.

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We collect personal information when you:

• Fill in and submit our contact form
• Email or telephone us directly
• Request a quote or book a service

The information we collect may include:

• Your name
• Your telephone number
• Your email address
• Your property address or postcode
• Details of the work you are enquiring about
• Any other information you choose to include in your message

How We Use Your Information

We use the information you provide solely for the purpose of responding to your enquiry, providing a quote, arranging a site visit, or carrying out the work you have requested. Specifically, we use your data to:

• Respond to enquiries submitted via our contact form, email or telephone
• Prepare and send quotations
• Arrange and confirm appointments
• Issue invoices and completion certificates
• Comply with our legal obligations as an electrical contractor

We do not use your personal data for marketing purposes, and we do not send unsolicited emails or text messages.

Our Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to your enquiry and provide the services you have requested
• Contract performance — where we are carrying out work on your behalf
• Legal obligation — where we are required to retain records for tax, certification or compliance purposes

How We Store Your Information

Enquiries submitted via our contact form are processed by Formspree, a third-party form handling service, and delivered to our email inbox. Formspree's privacy policy is available at formspree.io.

Emails and job-related information are stored securely within our email system and business records. We retain records relating to completed jobs for a period of six years in accordance with HMRC requirements and our obligations as a NAPIT-registered contractor.

We do not store your personal data on any unsecured systems, and we do not transfer your data outside the United Kingdom.

Who We Share Your Information With

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share information only in the following limited circumstances:

• With our accountant or bookkeeper, solely for the purpose of managing our business accounts
• With HMRC or other regulatory bodies where we are legally required to do so
• With NAPIT, where we are required to notify them of electrical installation work carried out under Part P Building Control

Website Analytics

We use Google Analytics (Measurement ID: G-GV1D1DXH3X) to understand how visitors use our website. Google Analytics collects anonymised data about your visit — including which pages you viewed, how long you spent on the site, and how you arrived. This data does not identify you personally.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google uses data collected via our website, visit google.com/policies/privacy.

Cookies

Our website uses cookies — small text files stored on your device — to support the functioning of the site and to collect anonymised analytics data via Google Analytics. By continuing to use our website you consent to our use of cookies in this way.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate data we hold
• Right to erasure — you can ask us to delete your personal data, subject to our legal obligations to retain certain records
• Right to restrict processing — you can ask us to limit the way we use your data
• Right to object — you can object to our processing of your data where we are relying on legitimate interests
• Right to data portability — you can request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@hobbselectricalgroup.co.uk. We will respond within 30 days.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us in the first instance at info@hobbselectricalgroup.co.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically if you have provided us with personal data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: